Return form

Please fill in the form carefully. The return can be processed only after all required details have been provided. Do not send the product before you have received confirmation and a return number (RMA).

First and last name * Email * Phone number *

2. Order details

Order number * Order date * Product name * Serial number (if available) Product receiving date *

3. Reason for return

Choose one:

I want to use the 14-day cancellation right I ordered the wrong product The product did not meet my expectations The product has a defect Other reason

4. Product condition

5. Attachments

Product overview * Indoor unit * Outdoor unit * Accessories * Package *

6. Return shipment

The return should be sent as soon as possible. Choose an estimated shipping date (maximum 5 business days from this request).

I want ILPI-VILPI Oy to arrange the return transport.

Yes (service price 200 €, deducted from the refund amount) No, I will arrange the return myself.

7. Declaration

I confirm that the information I provided is correct. I understand that the return is inspected before the refund is processed. I have read and accept the return policy.