Privacy Policy
This Privacy Policy explains how ilpi-vilpi.fi processes personal data of customers and website visitors. We process personal data carefully and only to the extent necessary for providing our services, handling orders, customer support and legal obligations.
Controller
Controller: (y-tunnus: 2576614-1), A-IKKUNAT
Contact for privacy matters: info@ilpi-vilpi.fi
What data do we process?
- Name and contact details, such as email address and phone number.
- Order and offer request details, such as selected product, installation address or area, city, preferred installation time and additional information provided by the customer.
- Information related to customer service, returns, warranty and complaints.
- Technical website data, such as IP address, browser, visit time and page views.
- Payment status and reference information when online payments are enabled. We do not store full payment card numbers.
Why do we use personal data?
- To respond to contact requests and offer requests.
- To process orders, deliveries and installations.
- To provide customer service and handle warranty or complaint matters.
- To receive online payments and verify payment transactions.
- For accounting, legal obligations and prevention of misuse.
- To monitor website functionality, security and visitor statistics.
Legal basis
Processing is based on preparing and performing a contract, legal obligations, legitimate interest and, where required, the customer’s consent.
Online payments
All payments are processed through a payment service provider. The payment service provider may process information required for payment, such as payment amount, payment method, payment reference and payment status. The payment provider’s detailed terms and privacy information are shown during payment.
Cookies and analytics
The website may use necessary cookies for website functionality and visitor statistics to improve the website and monitor security. Cookies may also be used for forms, login and technical operation of the website.
Disclosure of data
Data may be shared only with parties necessary for providing the service, such as delivery, installation, payment, accounting or technical service providers. Data may also be disclosed to authorities when required by law.
Retention of data
We retain personal data only as long as necessary for orders, customer relationship, warranty, accounting or legal obligations. Unnecessary data is deleted or anonymised within a reasonable time.
Your rights
You have the right to request access to your personal data, correction of inaccurate data, deletion of data or restriction of processing within the limits of applicable law. You may contact us by email: info@ilpi-vilpi.fi.
Security
We protect personal data with appropriate technical and organisational measures. Access to data is limited to persons and service providers who need the data to provide the service.
Changes
We may update this Privacy Policy when our services, payment methods or legislation change. The current version is published on this page.